Our Returns Policy
Thinking of returning an item?
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
- Please package the product well enough to protect it from damage in transit, and post it to: Infinite Possibilities Ltd, Archway House, PO Box 7373, Newark, NG23 5AZ
Our 30 day returns guarantee
Our 30 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our refunds policy below. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect
In the event of Infinite Possibilities.co.uk sending you a replacement for a damaged, defective or wrong item, you must return the item to Infinite Possibilities.co.uk within 30 days. Infinite-possibilities.co.uk reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Infinite Possibilities.co.uk confirms we will issue a replacement.
This returns policy does not affect your statutory rights
Our Refunds Policy
This page describes how we calculate refunds and outlines our policy on gift refunds and gift certificate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:
- When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
- You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.
How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs). Infinite Possibilities Ltd will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
- we will refund only standard (Airmail) postage charges for items delivered outside the UK
- where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund the cost in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Items returned under the 30-day or 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
Terms & Conditions
Welcome to Infinite Possibilities.co.uk. Infinite-Possibilities Ltd and its affiliates provide access to the Infinite-Possibilities.co.uk website (the "website") and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Infinite-Possibilities.co.uk website. By using the Infinite-Possibilities.co.uk website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Infinite-Possibilities.co.uk service, you will also be subject to the guidelines and conditions applicable to that service.
Conditions Relating to Your Use of Infinite-Possibilities.co.uk
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account information and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. You should take all necessary steps to ensure that information is kept confidential and secure and should inform us immediately if you have any reason to believe that your account information has become known to anyone else.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when buying.
Infinite-Possibilities.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Privacy
Please review our privacy policy which also governs your visit to Infinite-Possibilities.co.uk, to understand our practices.
3. Access to Infinite-Possibilities.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
Infinite-Possibilities.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Infinite-Possibilities.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Infinite-Possibilities.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Infinite-Possibilities.co.uk's or its affiliates' names or trademarks without the express written consent of Infinite-Possibilities.co.uk. Any unauthorised use terminates the permission or license granted by Infinite-Possibilities.co.uk.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Infinite-Possibilities.co.uk as long as the link does not portray Infinite-Possibilities.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Infinite-Possibilities.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Infinite-Possibilities.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety
6. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Infinite-Possibilities.co.uk, its affiliates or its content suppliers and is protected by database right laws. The compilation of all content on this website is the exclusive property of Infinite-Possibilities.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Infinite-Possibilities.co.uk, our affiliates or our software suppliers and is protected by international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Infinite-Possibilities.co.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Infinite-Possibilities.co.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Infinite-Possibilities.co.uk's express written consent.
7. Intellectual Property Claims
Infinite-Possibilities.co.uk and Infinite Possibilities Ltd its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us with details
8. Trademarks
INFINITE-POSSIBILITIES, the joined nine-dot logo, Tom and The Magician and other marks indicated on our website are trademarks or registered trademarks of Infinite Possibilities Ltd or its subsidiaries (collectively "Infinite-Possibilities"), in the European Union and/or other jurisdictions. Infinite-Possibilities graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Infinite-Possibilities. Infinite-Possibilities's trademarks and trade dress may not be used in connection with any product or service that is not Infinite-Possibilities's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Infinite-Possibilities. All other trademarks not owned by Infinite-Possibilities that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Infinite-Possibilities.
10. Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Infinite-Possibilities.co.uk to you,
11. Our contract
When you place an order to purchase a product from Infinite-Possibilities.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
12. Returns
Please review our returns policy, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the returns policy
13. Pricing and availability
Typically availability of the book is ex stock, though for larger orders we may have a delay by the printer, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Pricing
All prices are listed in GBP. "Our Price", as displayed, is inclusive of UK VAT at the appropriate rate.
Click the links below for more information on pricing-related issues.
Confirming Price
Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your basket. Placing an item in your basket does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it.
Some discounts are limited-time offers. Also, as the discount we are able to offer for any item is dependent upon its availability..
When We Charge Your Card
Your card is charged by PayPal at the time of ordering, and payments are in accordance with their terms and conditions
If you have paid by cheque and we owe you a full or partial refund, we will send a refund cheque for the correct amount.
Bulk Discounts
We do not offer additional discounts on large orders of a single title. Also, please note that the availability listings on our website are intended for single-copy orders.
14. Customs
When ordering goods from Infinite-Possibilities.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Infinite-Possibilities.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
15. Other businesses
Payments are taken via PayPal. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of PayPal or the content of their websites. Infinite-Possibilities.co.uk does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.
16. Electronic communications
When you visit Infinite-Possibilities.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
17. Losses
Infinite-Possibilities.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Infinite-Possibilities.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
18. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
19. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
20. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
21. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of the United Kingdom and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of the United Kingdom
22. Our details
Infinite-Possibilities.co.uk is the trading name for Infinite-Possibilities Ltd
This website owned and operated by Infinite-Possibilities Ltd, Archway House, PO Box 7373, Newark, NG23 5AZ
You can contact us by visiting http://www.infinite-possibilities.co.uk/contact_us.asp